1. Introduction
Khanyi Solutions (“we”, “our”, or “us”) operates the Khanyi Solutions Electricity Vending App (the “App”). This Privacy Policy describes how we collect, use, store, and protect your information when you use our App for electricity vending and meter management.
By using the App, you agree to the practices described in this policy. If you do not agree, please do not use the App.
2. Information We Collect
We collect and store only what is necessary to provide the service:
- Account information: User number (account identifier), display name, and authentication token after you sign in. Passwords are not stored on your device; they are sent securely to our servers for verification only.
- Meter information: Meter numbers linked to your account (from our backend) and, on your device only, optional nicknames and your last selected meter for convenience.
- Transaction and payment data: Payment reference numbers, meter numbers, amounts, and status for pending or completed electricity purchases. We do not collect or store your card details; card payments are handled by our payment provider (Netcash) on their secure pages.
- In-app notifications: Notifications (e.g. low balance, purchase confirmations) are stored locally on your device so you can see them when offline.
- App preferences: Whether you have completed onboarding and your sign-in state, so the App can restore your session.
3. How We Use Your Information
We use the information we collect to:
- Authenticate you and manage your account.
- Load and display your meters, balances, and purchase history.
- Process electricity vending requests and link payments to the correct meter.
- Send optional contact details (e.g. email or mobile) to our payment provider for receipts, when you provide them.
- Store preferences and pending transactions on your device so the App works reliably and can recover from interruptions.
4. Data Storage and Security
Sensitive data on your device is protected as follows:
- Secure storage: Authentication tokens and account identifiers (user number, user name) are stored using your device’s secure storage (e.g. Android Keystore / Encrypted Shared Preferences and iOS Keychain), not in plain text.
- Other local data: Non-sensitive data such as meter nicknames, selected meter, and notification history are stored locally on your device and are not synced to our servers for these purposes.
- Communications: Data sent between the App and our servers is transmitted over HTTPS.
5. Third-Party Services
We use the following third-party services:
- Our backend API: Your account and meter data, login credentials, and transaction information are sent to our servers to provide the vending and meter management services.
- Netcash (payment gateway): When you pay for electricity, you are redirected to Netcash’s secure payment page. Netcash collects and processes your card or payment details in accordance with their own privacy policy and PCI-DSS requirements. We do not see or store your full card details. We may pass your payment reference, meter number, amount, and optionally email or mobile number to Netcash for the transaction and receipts.
We do not sell your personal information to third parties.
6. Data Retention
We retain your data as follows:
- On your device: Account and session data remain until you sign out or uninstall the App. Pending transaction and notification data may be cleared when no longer needed or when you clear app data.
- On our servers: Account, meter, and transaction records are retained as required for legal, accounting, and operational purposes and in line with applicable law.
7. Your Rights and Choices
You can:
- Sign out: Use the sign-out option in the App to clear your session and remove stored account data from the App’s secure storage.
- Uninstall: Uninstalling the App removes locally stored data from that device.
- Request access or deletion: For data held on our servers, you may contact us to request access, correction, or deletion, subject to legal and contractual obligations.
8. Children’s Privacy
The App is not directed at children under 13 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us so we can delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will be revised when we do. We encourage you to review this page periodically. Continued use of the App after changes constitutes acceptance of the updated policy.
10. Contact Us
For questions about this Privacy Policy or our data practices, please contact us:
Khanyi Solutions
Email: privacy@khanyisolutions.com
Replace the email address above with your actual contact email if different.